What better way to start the New Year than with another installment in our world-renowned Low Prep AI Use Case series? Missed the earlier posts? No worries—you can catch up on them here and here.
To kick off 2026, we’re turning our attention to Customer Service: the front lines of any organization, and the place where you set the tone for every subsequent customer interaction.
If your organization is like many we’ve spoken with recently, despite adopting the latest technologies, handling customer inquiries is still a largely manual and time-consuming process. Team members are tasked with monitoring inboxes, parsing emails as they come in, and routing them to the right teams. It’s tedious, error-prone, and ultimately has a negative impact on your customers.
So how can AgilePoint change the game—freeing your administrative teams to focus on higher-value work while simultaneously delighting customers? Let’s take a look.
- Email Overload → AgilePoint and AI automatically capture and classify inbound inquiries, transforming them into actionable work items.
- Manual Processes → AgilePoint eliminates “swivel-chair” work by removing the need to bounce between systems and email threads, centralizing the entire experience.
- Poor CX → Automation removes delays and introduces real-time visibility, status updates, and SLAs—resulting in happier customers.
- Low Employee Morale → By eliminating repetitive tasks, teams are empowered and free to focus on meaningful, value-added work.
What will I see in this demo?
- An AgilePoint process that automatically initiates the moment a new email is received
- An out-of-the-box LLM with simple system instructions to intelligently parse inbound inquiries
- Task notifications, tracking, and SLAs to ensure responses are delivered on time, every time
- An effortless ability to scale as inquiry volume grows
Let’s take a look at this use case in action—and as always, if you’d like this solution deployed in your organization, we’d love to hear from you.